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Privacy Policy


As a leading provider of supplemental health benefits to thousands of members, privacy and data protection are of the utmost importance to Asentra Health Solutions, LLC (Asentra). This Privacy Statement for Asentra (“Privacy Statement”) details the company’s policies with respect to the handling of personally identifiable information (“Information”) submitted by the reader of this Privacy Policy (“You”) or otherwise collected by Asentra via the company’s website or in the course of providing services to Asentra’s customers. Asentra will use and disclose Information only in accordance with the terms of this Privacy Statement.


The type of Information submitted to or collected by Asentra varies depending upon the nature of the activity and relationship with Asentra.

Browsing the Website: When You browse the company’s website, Asentra may collect information regarding the domain and host from which You access the Internet, the Internet Protocol address of the computer or Internet Service Provider You are using, and anonymous site statistical data. This information is collected for the purpose of assessing the effectiveness of the company’s website and for security reasons.

Inquiries: The website contains various forms, links to company e-mail addresses, and fax numbers that You may use to solicit information about the website, Asentra services, and the company in general. When You complete and submit a form, send us an e-mail, send us a fax, or contact us by telephone, Asentra may store the inquiries and their contents, including any personally identifiable information You may have provided. Any personally identifiable information You submit via an inquiry is collected only with Your knowledge and active participation.

Use of Gateway Services: When You register to use Asentra services (“Services”), You will be required to provide personally identifiable information and to enter into an agreement with Asentra. If You ordered any services from businesses that use our Services (“Asentra Customers”), You were required to submit personally identifiable information (“Order Information”). Asentra Customers transmit Order Information to Asentra for the purpose of processing Orders. Order Information is maintained in servers located within the U.S.A. and may also be maintained in servers located in Europe or Asia, depending on where the order originates or the geographic location of an Asentra Customer. Asentra may maintain Order Information for a certain period of time to comply with audits, legal requirements, or for disaster recovery purposes.

Applying for a Membership: When You submit an application to obtain a membership through Asentra, You will be required to provide personally identifiable information. Furthermore, Asentra may also obtain information about You from third party sources, including, without limitation, consumer reporting agencies.


Usage and disclosure of Your Information varies based on Your relationship with Asentra. Asentra never sells any personally identifiable information and, except as expressly set forth below, never discloses personally identifiable information to any third parties.

Browsing the Website: Information collected while You’re browsing our website may be used to analyze trends, administer the website, improve site performance, gather broad demographic information, and for security purposes. Such Information may be disclosed to third parties to provide any of the aforementioned activities on behalf of Asentra.

Inquiries: If you submit an inquiry via online form, e-mail, fax, or telephone call, the information collected may be used by Asentra to respond to Your inquiry or to contact You to inform You of Asentra services. Information collected during the course of an inquiry will not be disclosed to any third party unless such third party has been contracted by Asentra, with obligations of confidentiality, to contact You on our behalf.

Use of Asentra Services: If You are a Asentra Customer, Asentra will use Your Information during the course of providing You with the Gateway Services. During the course of providing such services, Asentra may disclose Your Information to third parties that have contracted with Asentra to perform certain functions of the Gateway Services on our behalf (“Subcontractors”). Asentra may also use Your Information to contact You about other Asentra offerings and to inform You about general company news and industry trends, directly or through the use of third party vendors. Asentra may also use Your Information for internal business analyses. If You are a customer of a Asentra Customer, Asentra will use Order Information during the course of providing processing services to such Asentra Customer. Asentra may also use Order Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing Services to Asentra Customers, Asentra may disclose Order Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing the transaction applicable to the Order Information.

Applying for an Asentra Membership: If You apply for a membership from or through Asentra, Asentra may use and disclose the Information to evaluate Your eligibility for a membership, including disclosure to consumer reporting agencies, relevant financial institutions, and other entities involved in providing the member services. Asentra may also use and disclose Your Information during the course of providing or procuring on Your behalf the member services. Asentra may also use Your Information to contact You, directly or through a third party vendor, about other Asentra offerings and to inform You about general company news and industry trends. Asentra may also use Your Information for internal business analyses.

Surveys and Questionnaires: If You submitted an inquiry to Asentra or if You are a Asentra Customer, periodically, Asentra may use Your Information to contact You, directly or through a third party vendor, to complete a survey or questionnaire. Responses to any such survey or questionnaire may be used for internal business analyses and may be disclosed in aggregate form without disclosing Your personally identifiable information.

Use of Cookies: Forms on our website may use cookies. Cookies are small files of data that reside on Your computer and allow Asentra to recognize You as a Asentra Customer or a previous visitor of our website. Asentra may use cookies to populate frequently used forms or to provide You with other customized viewing options for Your convenience. Asentra uses cookies solely to maintain personalized services throughout the website.

Confidentiality Obligations: All contracts entered into between Asentra and Asentra Customers, Asentra and Subcontractors, and Asentra and other third party service providers contain express provisions governing the confidential treatment of any and all personally identifiable information.

Investigations and Proceedings: Asentra may use Information to conduct internal investigations. Asentra may disclose Information to cooperate with an investigation by law enforcement agencies or other governmental authorities and may also disclose Information in response to a subpoena, warrant, court order, or other comparable legal processes.


Asentra is committed to privacy and security. Asentra is compliant with the Payment Card Industry Data Security Standard (“PCI DSS”) as a Level 1 service provider. Asentra has been compliant with PCI DSS since its inception in 2014. PCI DSS is the bankcard industry’s most stringent security standard. Examples of Asentra’s security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from Asentra Customers; restricting access to personally identifiable information; and, periodic security audits by third party security experts.


If You want Asentra to correct Your Information that is stored on Asentra systems, please submit Your request in writing to:

Asentra Health Solutions LLC
Attn: Legal Dept

330 4th Avenue S

St Petersburg, FL 33710

Subject to our ability to verify Your request, Asentra will correct the Information within thirty (30) days of receipt of Your request.




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